Customer Service Representative
About The Position
Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Duluth, GA, you’ll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
Requirements
- 6 months or more of customer services experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Computer experience
- High speed internet (> 25mbps) may be required for some programs
Responsibilities
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
Benefits
- PTO
- tuition reimbursement
- health and wellness incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
