Customer Service Representative
About The Position
Travel Insured International, a Crum & Forster company, is hiring a Customer Service Representative to join their growing organization. As a key component of the Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help individuals travel confidently. The Customer Service Representatives will deliver exceptional service to callers, including travelers and the travel advisor community. A structured training program is provided, including licensing, classroom training, and a collaborative mentor stage. Many Customer Service Representatives have advanced to other departments such as Claims, Product, and Quality Management. This is a 100% remote position within the US. The Customer Service department operates from 7:45 AM to 7:15 PM EST, with shift times including 7:45 AM - 4:15 PM, 9:00 AM - 5:30 PM, and 10:45 AM - 7:15 PM. Scheduled shifts are determined by business need and may be subject to change.
Requirements
- A High School Diploma or GED is required
- 3+ years of experience in a customer service or retail role is required; call center experience preferred
- Proficiency with MS Office applications is required. Includes MS Word, Outlook and Teams.
- A Personal Lines or Property & Casualty License is required for this role. Classroom training is provided.
- Dependable internet connection with a dedicated private workspace.
Nice To Haves
- Experience in the Travel Insurance industry is preferred.
Responsibilities
- Answer inbound calls
- Provide accurate, clear and timely responses to a variety of traveler and travel advisor calls that will include, but not be limited to travel insurance coverage questions, website troubleshooting, purchase inquiries and agent support requests
- Create cases in Salesforce to address customer needs (such as documentation or policy changes)
- Act as a liaison with agency partners that have dedicated TII support email addresses
- Participate in weekly coaching sessions
- Participate in a variety of meetings on camera in MS Teams: including, Manager/Employee one-on-one meetings, Team meetings, Training and Town Halls
- Serve as backup for other Customer Care functions including Customer Care/Group call taking, supporting Customer Care Chats, Group desk administrative functions as well as Diamond Tour manifest processing
- Perform other related duties as needed
Benefits
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing
- Tuition reimbursement
- Industry related certifications
- Professional training
- Matching donation program
- Volunteer opportunities
- Employee driven corporate giving program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
