Customer Service Representative
About The Position
This customer service position involves daily contact with customers and co-workers in situations that require a positive attitude, consideration and courtesy at all times. Although customer service is top priority, a large number of the CSRs daily tasks involve using a computer and a high level of concentration is imperative as the environment changes frequently and at a fast pace. Responsibilities include assisting and/or providing pilots and passengers with the following: fuel orders, online times, notices of arrivals/departures, verbal and written directions, making vehicle rental reservations, making hotel and catering arrangements, personal vehicles and A/C key handling, and person, over the telephone, radio, email and facsimile communications. The CSR is also responsible for entering data related to invoicing, payment processing and fuel records. In addition, assists with general cleaning and stocking the pilot and passenger area with coffee, water and other items as provided.
Requirements
- A High School diploma or GED
- Experience in a dynamic, multi-tasking environment
- Two to four years’ relevant experience in related field
- Strong interpersonal, communication, organizational and customer service skills
- A valid driver’s license
- Proficiency in basic math
- Proficiency in the Microsoft Office suite of products
- A typing speed of at least 40 - 60 words per minute
- A professional appearance
- Must pass pre employment drug screen and background check following FAA and DOT guidelines
Nice To Haves
- An Associate’s degree is preferred
Responsibilities
- Assisting and/or providing pilots and passengers with fuel orders, online times, notices of arrivals/departures, verbal and written directions.
- Making vehicle rental reservations, hotel and catering arrangements.
- Handling personal vehicles and A/C keys.
- Communicating with customers over the telephone, radio, email and facsimile.
- Entering data related to invoicing, payment processing and fuel records.
- Assisting with general cleaning and stocking the pilot and passenger area with coffee, water and other items.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
