Customer Service Representative - 7:00am to 3:30pm, Mon - Fri

ALLEN DISTRIBUTION•Franklin, IN

6d•Onsite

About The Position

Accurately process incoming and outgoing orders within designated systems. Provide customer service to daily activities related to warehousing operations. The company values a 'Customer First' approach, treating everyone with respect and dignity, operating with high business ethics, being a good corporate citizen, valuing professional relationships, striving for a 'Continuous Improvement Culture', and being committed to the safety of employees and facilities. Employees are expected to perform in a manner that ensures long-term success, be flexible with work hours (including overtime, weekends, and holidays), and transition effectively between tasks. Reliability is key, requiring punctuality, preparedness, timely and accurate work completion, and advance scheduling of time off. A 'Whatever it Takes' attitude is encouraged, living by company values and inspiring others. Willingness to learn new techniques as job requirements change is important. Employees should seek out additional work, participate in meetings, and maintain housekeeping of the work area, promoting teamwork and assisting in all operational areas as needed. High standards of work quality are expected, producing accurate, thorough, and professional work, and adhering to the 'Only Handle It Once' principle. Following all written and verbal instructions from management is required. Communication should be professional and factual, ensuring the best decisions for the company, and all issues must be reported to management. Appearance should be appropriate and in accordance with dress code guidelines. Safety rules, guidelines, and practices must be followed, and any unsafe conduct or conditions must be immediately reported to a supervisor or manager.

Requirements

Intermediate computer skills including Microsoft office, WMS, document scanning, copying and basic office skills.
Proficient and accurate data entry skills.
Must be able to sit for extended periods.
Must be able to twist, squat and reach above shoulder level.

Nice To Haves

Knowledge of multiple accounts and/or job functions within given operation.

Responsibilities

Accurately process incoming and outgoing orders within designated systems.
Provide customer service to daily activities related to warehousing operations.
Notify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame.
Enter and complete all inbound and outbound orders and extra billing by end of work shift.
Review open receipts and orders daily and communicate any issues to your manager.
Assign trailers to designated dock doors to ensure efficient warehouse flow.
Follow Standard Operating Procedures (SOP) and specific customer work instructions.
Follow established Dock Safety Policy.
Follow safety and security policies and SOPs.
Follow established Visitor Policy.
Follow Inbound Trailer Security and Outbound Trailer Security SOP.
Ensure that all system entries are accurately entered.
All outbound orders must be accompanied by a Bill Of Lading or blue outbound form, including transfers.
Complete a dock trailer check as determined by your manager to verify any drop trailers and update door log chart.
Ensure lift operators have completed all inbound and outbound paperwork correctly.
Transfer handwritten notes to the original Bill of Lading paperwork prior to releasing the driver (shortages, overages, damages, etc.).
Interface directly with the customer and maintain a professional and courteous relationship with all customers.
Ensure customer requests are responded to within an hour.
Provide customer with an estimated time of completion including a factual response.
Immediately escalate to management customer complaints (i.e. inabilities to meet customer request or customer reported errors).