CUSTOMER SERVICE REPRESENTATIVE

First Citizens National Bank of Upper Sandusky • Delaware, OH

9d • Hybrid

About The Position

Provides prompt, tactful, friendly, courteous and efficient customer service in the processing of bank transactions. Responsible for protection of the Bank's assets through adequate security and fraud prevention measures.

Requirements

• High school GED or equivalent
• Cash handling experience
• Customer service experience
• Typing skills
• Computer skills
• Telephone skills
• Math skills
• Ability to comprehend, interpret, and apply detailed information
• Strong interpersonal skills

Responsibilities

• Accepts and processes customer transactions including cash and coin deposits, checking and savings deposits, mortgage, commercial, and installment payments, Series E & EE Savings Bonds redemption, check cashing, and coin counting/wrapping.
• Performs back-counter processing, collects fees for services, issues credit card cash advances, and prepares cash and general ledger debits and credits.
• Handles night deposit bags and daily mail deposits, and issues Cashier Checks & Money Orders.
• Demonstrates knowledge of the Bank’s deposit products.
• Reconciles and balances cash drawer daily, locating unresolved errors and maintaining minimum cash levels.
• Maintains a clean working area and a neat, professional personal appearance.
• Authorizes Bank Cashier Checks by signature within assigned operating limits.
• Completes Currency Transaction Reports for cash transactions over $10,000 when required.
• Makes monetary decisions and reports potential fraud situations.
• Protects the Bank’s assets through awareness of unusual happenings or suspicious individuals.
• Maintains appropriate security control of cash and other articles of value.
• Performs ATM balancing and reconciling as required.
• Performs Vault balancing and reconciling as required.
• Assists customers with additional products/services to suit their needs for cross-selling.
• Maintains compliance with all government regulations, including Bank Secrecy Act, Regulation E, Regulation CC, CRA and Regulation DD.
• Promotes a positive image of the bank's involvement in community initiatives and organizations.
• Ability to travel/work at other banking center locations as needed.
• Performs other duties and responsibilities as assigned.

Benefits

• Educational reimbursement with First Citizens paying 100% of tuition for full-time employees
• Student loan debt repayment
• Paid time off
• 401(k)
• Health insurance
• Dental insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED