Customer Service Representative, Medical Store
About The Position
Norco is currently seeking an individual to fill our Customer Service Representative position. The Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to: Greeting customers in a professional and enthusiastic way, answering telephone calls promptly, demonstrating in-depth knowledge of products, placement, availability, price and use, efficiently assessing customer needs for product or services, educating patients/clients on medical products and services, fitting and selling medical products and services to customers, processing customer orders and accurately inputting customer orders into the computer, keeping the showroom stocked, clean, organized and presentable, performing other tasks as assigned or necessary. This role also includes an on-call rotation, approximately one week every 4-5 weeks. The wage for this position is $19-$21/Hr DOE.
Requirements
- High school graduate or equivalent
- Excellent customer service skills
- Excellent verbal communication skills, especially over the telephone
- Ability to work with diverse clientele
- Ability to frequently lift up to 50 lbs
- Ability to occasionally lift up to 100 lbs
- Ability to sit, stand and walk for extended periods of time
- Accurately enter data into computer and acquire a working knowledge of any software applications applicable to the position
- Valid Driver's license
Responsibilities
- Greet customers in a professional and enthusiastic way
- Answer telephone calls promptly
- Demonstrate in-depth knowledge of products, placement, availability, price and use
- Efficiently assess customer needs for product or services
- Educate patients/clients on medical products and services
- Fit and sell medical products and services to customers
- Process customer orders and accurately input customer orders into the computer
- Keep showroom stocked, clean, organized and presentable
- On-Call Rotation - Approximately one week every 4-5 weeks
- Perform other tasks as assigned or necessary
Benefits
- Employee Stock Ownership Plan (ESOP)
- Health, Vision and Dental Insurance
- Health Savings Account (HSA)
- Medical and Dependent Care Flex Accounts (FSA)
- Life Insurance provided at no cost to employee by Norco
- Supplemental Accident, Disease, and Life Insurance options
- Employee Tuition Reimbursement
- 401(k) with Employer Matching
- Employee Discount on products sold by Norco
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
