Part-Time Customer Service Representative Tax Assessor-Collector’S Office

Cameron County • Brownsville, TX

4h • Onsite

About The Position

Under general supervision, the primary role of the customer service representative (CSR) is to interact with customers, answer questions and provide information related to the services the Cameron County Tax Assessor-Collector's Office offers. A CSR will often guide a customer on the requirements needed for motor vehicle registration renewals, vehicle ownership changes, disability placards or plates, and provide needed forms for related transactions; assists with property tax bill questions, delinquent payment agreement information, and guides a customer on requirements for a homestead exemption application. May perform a variety of clerical and manual work in sorting and distributing mail, reports, checks and other documents between offices for the Tax Assessor-Collector's Office. Additional duties may involve sorting and distributing incoming mail, delivering mail to the postage center for outgoing mail, and making interdepartmental mail deliveries. Specific duties and responsibilities may vary according to area of assignment. Employee reports to the Chief Deputy or to the assigned Supervisor. Provides general information regarding Tax Office procedures to the general public; answers the telephone and assists taxpayers.

Requirements

• Personable and attentive
• Strong interpersonal skills
• Strong verbal communicator in English and Spanish
• Knowledge of Texas Motor Vehicle Registration Regulations, Texas Property Tax Laws
• Is able to exercise considerable independent judgment and initiative in applying standards to a variety of work situations.
• Is able to effectively express ideas in written form.
• Is able to exercise tact and courtesy in contact with taxpayers, attorneys, business representatives and the general public.
• Is able to establish and maintain effective working relationships as necessitated by work assignments.
• Computer Literate.
• Is able to operate a variety of machinery and equipment including computers, typewriters, calculator, copiers, facsimile machines, etc.
• Valid Texas Driver's License.
• Must provide a no criminal record report.

Responsibilities

• Communicates with customers to answer questions
• Listen to customers' concerns, issues and questions
• Resolve customers' concerns and answer customers' questions to your best ability
• Maintain a positive attitude and calmly respond to customers' complaints
• Refer issues and questions to managers if necessary
• Sorts and delivers incoming mail to interoffice departments, delivers checks to the County Auditor and County Treasurer; gathers and processes outgoing mail.
• Sorts payments and stubs for remittance processing.
• Answers the telephone and assists taxpayers.
• May be required to perform other duties to ensure that the overall function of the County Tax Office does not fail in its commitment as required by the Tax Assessor/Collector.
• Any other duties as directed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed