Customer Service Representative

Woodway USA•Waukesha, WI

15h•Onsite

About The Position

This is a versatile, team-focused role that supports multiple departments throughout the company, with a primary focus on sales support and customer service operations. The ideal candidate is detail-oriented, personable on the phone, comfortable multitasking, and able to help keep day-to-day operations running smoothly. This role will assist with customer communication, order/data entry, and administrative support across sales, marketing, and accounting teams. Experience with Epicor ERP software is a plus, but not required.

Requirements

Strong communication and customer service skills
Highly organized with strong attention to detail
Ability to multitask and prioritize in a fast-paced environment
Positive attitude and willingness to support multiple teams
Proficiency with Microsoft Office (Outlook, Excel, Word)

Nice To Haves

Experience with ERP systems or Epicor is preferred, but not required
Prior experience in customer service, sales support, office administration, or operations is preferred
A dependable team player
Someone comfortable wearing multiple hats
Strong problem-solving skills and initiative
Professional phone and email communication
Ability to learn systems and processes quickly

Responsibilities

Answer and direct incoming phone calls
Assist customers with general inquiries and support requests
Enter and maintain customer, order, and sales data accurately
Support the sales team with quotes, order processing, and follow-up communication
Coordinate internally with accounting, marketing, and operations teams
Assist with marketing support projects and administrative tasks
Maintain organized customer records and documentation
Help ensure smooth communication between departments and customers
Provide general office and operational support as needed