Customer Service Representative

ZOLL Medical•Atlanta, GA

11d•Remote

About The Position

Itamar at ZOLL is seeking a high-energy, self-motivated professional to join their team as a Hybrid Customer Service & Technical Support Representative. This role involves supporting customers, sales representatives, and clinicians by handling inbound phone calls and assisting with customer service inquiries and technical troubleshooting issues. ZOLL Itamar is an innovative medical device technology company focused on developing and manufacturing Home Sleep Apnea Tests, with their core product being the WatchPAT®️ family, an FDA-cleared portable home sleep apnea test device. The company is committed to reaching undiagnosed patients and promoting wellness through their technology, which is commercially available in major markets and is the leading home sleep apnea test in the US. ZOLL Itamar's corporate headquarters, R&D, and manufacturing are in Israel, with US headquarters in Atlanta, GA.

Requirements

Bachelor's Degree preferred
Two + years working as a customer support representative/technical support representative
Experience working remotely with space for an “at-home workstation”
Experience with industry standard applications (MS Office, Internet Explorer, Remote Support Tools, Windows, SQL)
Excellent verbal and written skills
Strong analytical and reasoning skills to effectively troubleshoot issues over the phone
Highly organized person with exceptional attention to detail, ability to multi-task and work under pressure
Someone who is a quick learner with the ability to understand a wide range of issues and topics
Ability to work independently but who is excited to be a part of a dynamic team
Patience
Salesforce experience
Ability to communicate technical issues in a way that is understandable to non-technical customers
Ability to work between the hours of 7:00am and 8:00pm

Responsibilities

Provide customer service and technical support of all Itamar Medical products and services.
Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner which meets high-quality, productivity and performance standards.
Work with a diverse team to investigate, assess and resolve issues in accordance with established guidelines and policies.
Inform Customer Service Manager of all unresolved issues.
Keep accurate records and document actions and discussions.
Understand and educate customers about all Itamar Medical products and services.
Retain customers through superior customer service and technical support.