Customer Service Representative (Clerk 3, Collection Services)
About The Position
At Service Nova Scotia, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia's vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business. Reporting to the Manager, Office and Tax Admin, Collection Services, you are responsible for a variety of accounting functions, as well as functions including the preparation of correspondence for bankruptcy and legal documentation, data entry and correspondence related to new accounts. In addition, you process Electronic Funds Transfer files, enter data on Personal Property Registry, and distribute monthly reports to client departments. Furthermore, you perform administrative duties and support the NS sales tax procedures including phone and mail follow up. You also respond to complex enquiries on matters relating to Vehicle Tax, and the Canadian Red Book Value. In addition, you liaise with other Government departments and outside agencies such as Financial Institutions, Client Departments, Car Dealers, and Solicitors.
Requirements
- Four (4) years of experience where you have developed accounting/bookkeeping and computer skills.
- Proficiency in Microsoft Word applications.
- Strong data entry skills.
- Ability to perform well in a continuously evolving work environment.
- Strong communication skills.
- Strong judgment.
- Ability to work in an automated high-volume environment.
Nice To Haves
- Experience in SAP, AMANDA, RMV and Outlook.
- Familiarity with the Revenue Act and the Registry of Motor Vehicles.
Responsibilities
- Prepare correspondence for bankruptcy and legal documentation.
- Perform data entry and correspondence related to new accounts.
- Process Electronic Funds Transfer files.
- Enter data on Personal Property Registry.
- Distribute monthly reports to client departments.
- Perform administrative duties.
- Support NS sales tax procedures including phone and mail follow up.
- Respond to complex enquiries on matters relating to Vehicle Tax and the Canadian Red Book Value.
- Liaise with other Government departments and outside agencies such as Financial Institutions, Client Departments, Car Dealers, and Solicitors.
Benefits
- Defined Benefit Pension Plan
- Health
- Dental
- Life Insurance
- General illness
- Short and Long Term Disability
- Vacation
- Employee and Family Assistance Programs
- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
- Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
- Countless career paths
- A dynamic, client-focused office environment where service excellence and teamwork are our focus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
