Bilingual Customer Service Representative
Waste Connections
•Onsite
About The Position
Waste Connections is looking for a High Energy Customer Service Representative to join the team at our Hauling location at Pro Star Waste in Goodrich, TX. Previous waste experience would be a huge plus! The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand.
Requirements
- 2 years of Customer Service experience in a high call volume atmosphere.
- Experience with MS Word, Excel, and Email required.
- Typing and 10-key skills are required.
- Excellent organization and communication skills.
- This position requires excellent oral and written communication skills.
- Ability to read, write, and comprehend and communicate in English.
- Ability to analyze and solve problems.
- Gather data, compile information, and prepare reports.
- Experience and or ability to collect past due payments
- Knowledge of collections techniques
- Strong data entry skills, knowledge of accounting principles and the ability to take initiative.
- Must be Bilingual
Nice To Haves
- Previous waste experience would be a huge plus!
Responsibilities
- Work in conjunction with other departments to resolve customer disputes.
- Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
- Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
- Delivers services to customers in a manner that promotes goodwill.
- Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
- Work in a fast paced, cooperative, high call volume environment.
- Solicit sale of new or additional services.
- Review, reconcile, and pay vendors in a timely manner.
Benefits
- opportunity for beneficial training
- professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
