Experienced Customer Service Rep

Pine Valley Plumbing • Merrimack, NH

16h • Hybrid

About The Position

Pine Valley Plumbing is seeking a skilled full-time Customer Service Representative to join their team. This role is initially remote and will transition to an in-office position in Merrimack, NH, by mid-2026. The company fosters a positive work culture focused on honesty, efficiency, and quality service. As a women-owned business with over ten years of experience, Pine Valley Plumbing has a strong reputation for reliability and customer satisfaction, serving both homes and businesses. The team values work-life balance and supports professional growth in a rewarding trade career.

Requirements

• 1+ year(s) of experience using scheduling or dispatching management software (FieldPulse or similar)
• Experience handling customer calls, including rescheduling and coordinating appointments
• Familiarity with FieldPulse or similar platforms (ServiceTitan, Housecall Pro, Jobber, etc.)
• Strong multitasking skills with the ability to manage calls, scheduling, and dispatching simultaneously
• Excellent communication and problem-solving abilities
• Ability to pass a background check and drug screening test

Responsibilities

• Greeting inbound customer calls
• Booking jobs
• Providing high-quality service
• Efficiently scheduling and dispatching technicians using FieldPulse
• Ensuring proper job assignments are made promptly
• Following up with customers about estimates, memberships, and completed jobs
• Managing payments
• Updating customer records
• Assisting with basic office responsibilities
• Fostering effective communication and problem-solving within the team

Benefits

• Health insurance
• Dental insurance
• Life insurance
• Vision insurance
• Bonus structure
• PTO
• Growth opportunities
• Uniforms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed