Customer Service Representative
Pratt Industries•Beloit, WI
•Hybrid
About The Position
A Customer Service Representative (CSR) is responsible for taking and processing customer orders, addressing all customer inquiries and complaints, and making sure that the customer is always satisfied. The CSR is well organized, detail-oriented, and able to jump from one task to another.
Requirements
- High school diploma or GED
- Proficiency in office software (Microsoft Office Suite)
- Exceptional organizational and time-management abilities
- Strong verbal and written communication skills
- Prior customer service experience, preferably in a manufacturing or warehouse environment
- Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form.
- Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.
- Ability to add, subtract, multiply, divide into all units of measure.
- Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
Responsibilities
- Take customer orders either directly from customers or sales representatives
- Place orders on timely basis for purchases of materials and supplies to be used in production
- Process billing, new items, and purchase orders
- Handle customer complaints and questions, and follow-up with appropriate internal/external personnel as required
- Forward confirmations – Order Acknowledgements, ASN, and COA’s
- Maintain customer files
- Coordinate accounting credits
- Record and distribute customer order changes
- Assist sales personnel as needed on customer accounts, and assist in generating supplemental sales
- Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer
- Additional duties as assigned by management
Benefits
- Paid Holidays from DAY 1
- Health Insurance and Wellness Program within 1 Month of hire
- 401(k) with match at 3 Months
- Paid vacation Days at 6 Months
- Full tuition reimbursement and PAID childbearing/parenting leave at 12 months
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
