Customer Service Representative

U-Haul•Muncie, IN

23h•Onsite

About The Position

U-Haul is seeking friendly, motivated individuals for the Customer Service Representative position. This role involves being the face of U-Haul's service, assisting customers with their moving journeys, inspecting and maintaining equipment, and using up-to-date technology to dispatch and return equipment. The company emphasizes a 'Hire Fast, Pay Fast' approach, offering immediate start and payment for working interviews, plus a $100 hiring bonus and a $300 cash bonus upon completion of the 1-2-3 Punch Certification Program. U-Haul also offers on-the-job education. Founded in 1945, U-Haul provides do-it-yourself moving equipment nationwide. The company is committed to a healthy work environment, with a policy against hiring nicotine users in certain states. U-Haul is an equal opportunity employer, providing individual accommodations for applicants during the selection process.

Requirements

Valid driver’s license and ability to maintain a good driving record.
High school diploma or equivalent.
Will not hire or re-hire individuals who use nicotine products (in specific states: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington).

Responsibilities

Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot including checking fluid levels.
Answer questions and educate customers regarding products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane (certification offered through U-Haul upon employment).
Drive a forklift (certification offered through U-Haul upon employment).
Other duties as assigned.
Participate in ongoing continuous U-Haul education through U-Haul University.

Benefits

Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey’s SmartDollar Program
$100 hiring bonus
$300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores