2nd Shift Customer Service Representative
About The Position
InspectionGo helps homeowners manage and protect their most valuable investment—their home. Through our digital platform and HomeBinder Assistant service, we organize essential home information and guide customers through key next steps with clarity and care. This is a customer service / customer support / customer experience role supporting homebuyers after their inspection. You’ll confirm details, answer questions, capture feedback about the inspection experience, and guide customers to the right next step - including scheduling a consultation with our Haven Assistant team when appropriate. Most of your day is warm outbound follow-up (no cold calling), plus handling occasional inbound replies/callbacks from clients you’ve contacted. Success here comes from strong follow-through, clean documentation, and consistent execution. You’ll receive structured onboarding, scripts, and coaching to help you ramp confidently and quickly.
Requirements
- Strong communication and a calm, professional phone presence
- Excellent organization and follow-up habits
- Comfortable with phone work, documentation, and daily execution standards
- Comfortable working in a CRM/task queue (updating records, completing tasks, and documenting outcomes accurately)
- Coachable: you like feedback and improve quickly
- Availability for 2:00PM–10:00 PM coverage, especially weeknights/evenings; rare weekends as needed
- At least 18 years old
- Authorized to work in the U.S.
Nice To Haves
- Spanish-speaking (bilingual Spanish/English) is a plus, not required
Responsibilities
- Make outbound follow-up calls/texts (primary) and handle occasional inbound replies/inquiries
- Provide customer support by confirming details, answering questions, and ensuring the next step is clear
- Schedule consultations with the HomeBinder Assistant team when appropriate
- Gather feedback on the customer’s inspection experience and share key takeaways with the team to improve quality
- Use our CRM/task system to document clean, accurate notes, update records, and complete follow-up tasks (accuracy matters)
- Meet daily execution standards (calls, follow-ups, CRM tasks, documentation accuracy, and consults scheduled when appropriate)
- Ensure each customer handoff is complete, consistent, and easy for the next team member to continue.
Benefits
- Health / Dental / Vision + PTO
- Referral bonuses available
- Snacks & coffee included
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
