Customer Service Representative Ephrata PA
About The Position
Champion Home Builders, Inc. is seeking to hire a Customer Service Representative to join their team in the Ephrata, PA, manufacturing location. This role involves interviewing customers, gathering information, and recording it into a computer system to provide customer service. The company is a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America, offering various factory-built solutions. Champion emphasizes integrity, respect, craftsmanship, and strong relationships with customers, suppliers, and employees, aiming to provide a safe, productive, and enjoyable workplace.
Requirements
- Must have working knowledge of Microsoft Office
Nice To Haves
- Previous experience in manufactured/modular housing is desired
- Must have strong attention to detail
- Must provide a high level of customer service
- Must have strong communication skills, both internal (Champion) and external (Customers)
- Must have a great work ethic
- Must live the Champion Operating Principles
Responsibilities
- Interviews customers, gathers information, and records interview information into a computer for customer service.
- Talks with customers by phone to go over the customer list.
- Review retailer checkout sheets for items wrong with the home when it arrives at the lot.
- Guide contractors working for their plant.
- Enter service orders into the service system.
- Assign the correct parts to each item on the service order.
- File completed work orders.
Benefits
- 401k plan with company match
- Paid vacation
- Paid holidays
- Medical, Rx, Dental, vision, and life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
