Customer Service Representative

Advanced Propane Inc • Lebanon, TN

7h • $18 - $21 • Onsite

About The Position

Advanced Propane is seeking a Customer Service Representative (CSR) to be the first point of contact for our customers, handling a high volume of calls while providing top-tier service. This role offers the opportunity to work with a locally owned company that values work-life balance, job stability, and career growth. The company's core focus is taking care of people, and their core values include commitment to the customer and team, striving for excellence, maintaining accountability, and doing the right thing.

Requirements

• Previous customer service or receptionist experience, preferably in the propane, contracting, fuel, or energy industry.
• Strong verbal and written communication skills.
• Ability to handle a high volume of calls while maintaining a professional and friendly demeanor.
• Proficiency in computer systems, including CRM software and Microsoft Office.
• Strong organizational and multitasking skills in a fast-paced environment.
• Problem-solving mindset with the ability to remain calm under pressure.
• Ability to lift up to 25 lbs.
• Comfortable working in an office environment

Responsibilities

• Serve as the first point of contact for customers, answering a high volume of incoming calls in a courteous and professional manner.
• Greet and assist walk-in customers, addressing inquiries and processing payments.
• Process customer orders, schedule deliveries, and coordinate service requests.
• Provide product and service information while troubleshooting customer concerns.
• Maintain accurate customer records and update account information as needed.
• Communicate with drivers and service technicians, creating work orders to ensure timely service and deliveries.
• Handle billing inquiries, process payments, and assist with account management.
• Perform general receptionist duties, such as managing mail, filing documents, and assisting with office administrative tasks.
• Support other departments as needed to ensure seamless customer service.

Benefits

• health insurance
• dental
• vision
• 401(k)
• holiday pay
• paid time off (PTO)
• performance bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed