Customer Service Representative

TEKsystems•Plymouth Charter Township, MI

1d•Onsite

About The Position

We are seeking a detail-oriented Customer Service Representative to support customers in a fast-paced call center environment. This role is responsible for handling primarily inbound calls, as well as occasional outbound follow-up calls, while delivering accurate information and exceptional customer service. The ideal candidate is customer-focused, comfortable handling confidential information, and able to efficiently navigate multiple systems while maintaining a high level of quality.

Requirements

Customer service excellence
Call center experience
Accurate data entry
Strong computer literacy and ability to navigate multiple systems
Minimum of 1 year of recent call center experience
At least 1 year of tenure in previous roles
High-volume call center experience within the last 2–3 years
Typing speed of at least 30 words per minute
Strong computer knowledge and technical skills
Stable work history (no frequent job changes; “jumpy” resumes will not be considered)
Proven ability to work in a fast-paced, metric-driven environment
Typing Test – One Space Version (1 minute): Minimum 30 WPM
Call Center – Telephone Skills Assessment: Minimum score of 75%

Nice To Haves

Customer Service
Call Center Experience
Data Entry
Computer Literacy

Responsibilities

Handle a high volume of inbound customer calls, with some outbound follow-up calls as needed
Respond to inquiries related to prior authorizations, general account questions, and confidential information
Accurately enter and document customer information across multiple systems
Provide professional, empathetic, and solution-focused customer service
Maintain compliance with confidentiality and data protection requirements
Manage 50–100 calls per day, depending on call complexity
Meet or exceed performance metrics for quality, accuracy, and productivity