Customer Service Representative
About The Position
Supporting a sales team is one thing. Being part of a growing team where your work makes a visible impact every day is something more. This isn't a typical customer service position where you'll spend your day only doing repetitive data entry or constantly waiting for instructions. Instead, you'll become a critical part of a growing team, working closely with sales, customers, distributors, service, and operations to help deliver an exceptional customer experience. This is a role for someone who enjoys solving problems, staying organized, and making things happen. Someone who takes pride in accuracy, thrives in a fast-paced environment, and enjoys being trusted to own their responsibilities. Since 1981, Mohawk Lifts has built a reputation for manufacturing some of the safest and most durable automotive lifts in the industry. Our products are proudly manufactured in Amsterdam, NY and used throughout North America. We have earned our reputation through quality products, outstanding customer support, and a team committed to doing things the right way. At Mohawk, we invest in our people. We believe in giving employees ownership, encouraging new ideas, and creating opportunities for professional growth. Your success contributes directly to our success.
Requirements
- 3+ years of experience in sales support, sales administration, customer service, order management, or a related role
- Experience handling quotes, orders, bids, or customer requests
- Strong Microsoft Office skills, including Excel
Nice To Haves
- Experience with CRM or ERP systems preferred
- Manufacturing, construction, or industrial industry experience is a plus
- Experience supporting dealer or distributor networks is a plus
Responsibilities
- Be a key contributor to a growing business
- Work directly with multiple departments across the company
- Build valuable experience in sales operations, customer support, bids, and order management
- Share ideas and help improve processes
- Make a visible impact every day
- Join a stable company that values initiative, accountability, and long-term growth
Benefits
- Competitive hourly pay
- Medical, Dental & Vision Insurance
- Company-paid $50,000 Life Insurance
- Company-paid Long-Term Disability
- 401(k) with up to 4.5% company match
- Annual performance bonus opportunity
- Employee Referral Bonus Program
- Stable, growth-oriented manufacturing environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
