Customer Service Representative (Aerospace)

Schaeffler • Stratford, ON

1d • CA$55,000 - CA$65,000 • Onsite

About The Position

Schaeffler Aerospace Canada Inc. is seeking to add a full-time Customer Service Representative to its team. Schaeffler is a dynamic global technology company with a history of private ownership and partnerships with major automobile manufacturers, as well as key players in the aerospace and industrial sectors. This role offers development opportunities within a growing company.

Requirements

• College/university education in customer service, production scheduling/planning, or a related discipline.
• Three years in customer service or related disciplines.
• Strong planning, organizing, and presentation skills.
• Knowledgeable of customs related rules, regulations, and procedures.
• Computer literacy.
• Basic understanding of business administration.
• Excellent verbal and written communication skills.
• Multi-task oriented.
• Customer service skills.
• Must be able to pass Canadian Controlled Goods Assessment and criminal background check.
• Must be compliant with International Traffic in Arms Regulations (ITAR).

Responsibilities

• Review customer releases and maintain the SAP order intake system.
• Enter customer sales orders and run reports in SAP.
• Identify and report any significant changes in customer demand.
• Respond to customer inquiries and obtain necessary information.
• Complete expedite sheets and arrange expedites when necessary.
• Prepare and transmit shipping notices as required by external customers.
• Maintain customer websites in adherence to customer specifications.
• Review customer delivery performance web information and dispute lost points.
• Act as a liaison between Schaeffler and the customer, promoting and coordinating customer requirements internally.
• Process customer purchase orders to delivery.
• Maintain departmental records and files.
• Invoice sales orders per PO requirements.
• Prepare all customs documentation.
• Prepare Quality documentation related to the release of the PO.

Benefits

• Competitive wages ($55,000 - $65,000 depending on education and experience)
• Medical and dental benefits (effective 1st of the month following date of hire)
• Regular increases, dependent upon performance, until top rate is reached
• Opportunities for advancement into varying positions with higher pay scales
• Up to 6% in Pension Matching Contributions (effective 60 days from benefits activation)
• Annual Defined Profit-Sharing Plan (dependent upon company performance)
• Employee Discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree