Customer Service Representative

Hughes Exterminators•Dunedin, FL

18h•Onsite

About The Position

Hughes Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience. Hughes Exterminators is part of the Arrow Exterminators family of brands. We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life. As Arrow grows and exceeds industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.

Requirements

Working knowledge of Microsoft Office Suite
High school diploma or equivalent
Present a professional appearance
Able to work a 40-hour (minimum) workweek
Willing to work minimal overtime as needed

Nice To Haves

Computer skills
Problem-solving skills
Commitment to create an awesome experience in every interaction

Responsibilities

Serve as the first point of contact for any of our internal or external customers.
Act as a detective to determine any problem and find a solution to every issue.
Assist in scheduling a service, taking a payment, or updating customer files.
Connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid.
Work diligently to meet the service center's goals each month.