Customer Service Representative
Crunch Fitness•Raleigh, NC
About The Position
The Customer Service Representative (CSR) ensures that members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly, non-exempt position. The role supports member experience and sales, handles front desk operations, and helps maintain club standards. Duties and responsibilities may change at any time.
Requirements
- Passion for health and fitness.
- Energetic and enthusiastic approach to work.
Responsibilities
- Greet and check in members, guests, and prospective members.
- Inform prospective members about membership options and current promotions.
- Answer phone calls politely and professionally.
- Facilitate necessary updates to members’ accounts.
- Comply with the uniform policy: Crunch polo, black pants or shorts, and Crunch nametag.
- Operate the POS system and accept payments.
- Ensure retail items are fully stocked.
- Assist in maintaining the neatness and cleanliness of the club.
- Perform other duties as assigned.
Benefits
- Free gym membership
- 401(k)
- Employee discounts
- Free uniforms
- Training and development
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
