Customer Service Representative
Admar Supply Co•Columbus, OH
•Onsite
About The Position
The Customer Service Representative will report to the Rental Manager and serve as the primary point of contact for customers. The role involves greeting customers, generating sales and rental revenue through a consultative sales approach, and providing outstanding customer service. This position is crucial for creating a positive first impression and ensuring customer satisfaction.
Requirements
- Exceptional phone skills, customer service skills, and common sense.
- Ability to calculate figures such as discounts, interest, and percentages.
- Ability to excel in a fast-paced, highly urgent environment.
- Ability to think on your feet and a natural inclination to go the extra mile to help the customer.
- Ability to close the sale.
- High School Diploma or equivalent.
- 2 – 5 years’ experience as a rental coordinator or counter person, preferably in the equipment rental industry.
- Highly competent computer and keyboarding skills (Microsoft Office).
- The desire to learn new equipment and do on-line learning.
- Strong verbal communication skills.
- Verifiable references and a work history.
Nice To Haves
- Accumatica or other ERP system knowledge a plus.
- Prior experience of working with a variety of construction equipment a plus.
Responsibilities
- Act as the front line customer service provider and “first impression officer” by warmly greeting the customer whether by phone or walk-in.
- Write contracts, process reservations, and assign equipment.
- Quote rental rates during phone conversations, aiming for one-call resolution.
- Serve as a product expert and consultant to customers.
- Handle small equipment sales for walk-in customers.
- Maintain store appearance by organizing the showroom and suggesting improvements to the customer experience.
- Establish and maintain professional relationships with all customers (External and Internal).
- Manage equipment rental guidelines and policies.
- Support and act as a liaison to the outside sales force.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
