Experienced Customer Service Representative

The Gund Company•Noblesville, IN

20h•Hybrid

About The Position

The Gund Company has an immediate opening for a full-time Experienced Customer Service Representative to join our team! This role is primarily performed in an office-based setting. Occasional work on the manufacturing floor may be required, with proper PPE provided and required. The position may involve repetitive tasks, including sitting, standing, walking, using hands and fingers, as well as talking and hearing. Reasonable accommodation(s) for may be made to enable individuals with disabilities to perform the essential functions of the position of Customer Service Representative. EEO Statement:?It is the policy of The Gund Company to recruit, hire, train, and promote employees without discrimination.

Requirements

Requires high school graduate reading, communication, math and problem-solving skills with 2+ years’ experience.
Flexibility to work overtime and adjust to emergency production needs.
Other duties as assigned.

Nice To Haves

College degree in business or equivalent experience with formal training, preferred.
Previous experience in a manufacturing environment.
Familiarity with reading and interpreting technical drawings.
Proficiency with Windows based software including Microsoft Office Applications

Responsibilities

Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations (SSC-Sales, Service, Calls).
Accurately respond to customer inquiries and quote requests in an expeditious and complete manner.
Build relationships with TGC’s customer base to fully understand the customer’s requirements, communicate them to our production and sales team.
Manage customer inventory requirements through use of Purchase Requisition Process.