Customer Service Representative

TEKsystems•Olathe, KS

7d•$19 - $19•Onsite

About The Position

EKsystems is proud to partner with a locally owned, community-focused organization in search of Customer Service Representatives to join their diverse and inclusive team. This is a fantastic opportunity to work with a company that supports some of the nations most recognized brands, including Lowes, Amazon, Target, and Walmart. Schedule: Must be available to work an 8 hour shift with 2 days off: Mon-Fri, 1pm to 10pm

Requirements

At least 1 year of customer service experience
Strong communication and problem-solving skills
Comfortable handling a high volume of customer interactions
Detail-oriented and able to multitask in a fast-paced environment
Technically savvy and comfortable learning new software systems
Backgrounds in retail, hospitality, banking, food service, call centers, or office support are encouraged to apply

Nice To Haves

Hybrid work eligibility available after meeting tenure requirements
Potential to move into day-shift opportunities based on performance and business needs

Responsibilities

Manage service requests and work orders received electronically and by phone
Verify and qualify customer requests to ensure accurate processing
Coordinate technician check-ins/check-outs and dispatch purchase orders to subcontractors and service teams
Provide timely, knowledgeable customer support and ensure customer satisfaction
Maintain accurate records and complete additional administrative tasks as needed