Customer Service Representative
About The Position
As a Customer Service Representative, you are the face of the company, building relationships with clients and providing solutions to ensure their vision is realized and enhance their buying experience. You are responsible for assisting all customer segments including retail, contractor, fabricator, and wholesale. Your duties include providing information about products (availability, price, applications, limitations, installation recommendations), order entry, purchase order (P/O) processing and receiving, and freight quotes. You act as the liaison between Bedrosians and its customers, possessing an energetic and enthusiastic personality, paying close attention to detail, upholding the highest standards of service, and aiming to resolve issues with win/win solutions. You are positive, helpful, and skilled in listening and clear communication.
Requirements
- High School Degree or equivalent
- Excellent email and computer skills
- Positive attitude
- Excellent and professional phone skills
- Excellent verbal English communication skills
- Detail-oriented
- Self-motivated and proactive'willing to take the extra step!
- Demonstrate integrity, professionalism, and perseverance
- Possess a flexible work schedule
- Ability to lift up to 65 lbs.
Nice To Haves
- Prior customer service experience
- Bi-lingual in Spanish
Responsibilities
- Work cooperatively in team environment
- Greet and assist customers with selections and follow-through on their orders
- Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
- Answer phone inquiries including over the phone orders
- Assist with stock checks, pricing, freight quotes and processing orders
- Process P/O's and receivings for product lines
- Develop basic understanding of design and color
- Resolve customer service issues
- Multitask and prioritize work through effective time management
- Maintain a neat and organized workspace
- Work within the framework of the company's defined policies, procedures, goals, and directives
- Gain knowledge of all current and new product lines
- Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol
- Comply with all safety policies and protocols
- Any other duties required of the position
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
