Customer Service Representative

Surge Staffing • Akron, OH

6d • Onsite

About The Position

We are seeking a reliable and detail-oriented Customer Service Representative to join our team in Akron. This position provides customer support, processes orders, performs data entry, and works closely with other departments to ensure accurate and efficient service.

Requirements

• Previous customer service, office, order entry, or administrative experience preferred
• Strong computer and data-entry skills
• Basic to intermediate Microsoft Excel knowledge
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Ability to multitask and prioritize in a fast-paced environment
• Dependable, professional, and team-oriented

Responsibilities

• Answer incoming phone calls and provide excellent customer service
• Accurately enter and process customer orders
• Perform data entry and maintain accurate customer records
• Use Microsoft Excel and computer systems for daily tasks
• Communicate with customers and internal departments to resolve issues
• Follow up on orders and customer requests as needed
• Assist with general office and administrative duties
• Maintain accuracy and attention to detail in all work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed