Customer Service Representative

TEKsystems•Menomonee Falls, WI

8d•Hybrid

About The Position

Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy. Perform order validation and exception resolution, including pricing issues. Handle order-related issues or customer complaints promptly and efficiently. Maintain accurate records of all orders, purchase orders, and order confirmations. Collaborate with team members to deliver high-quality work by interacting with customers and providing exceptional service. Monitor orders, process credits/cancellations, and handle purchase order revisions. Manage customer service issues related to returns, exchanges, and order modifications. Work closely with sales, logistics, and finance teams to ensure seamless order processing. Handle inbound customer calls and emails regarding orders, products, and services. Enter customer orders into ERP system. Work with production, planning, warehouse, and shipping teams to process orders. Handle dealer network inquiries (not end users). Manage Tier 0 / Tier 1 accounts (lower-volume, non-white-glove). Take on phone queue responsibilities after 45–60 days of training. Maintain accuracy, timeliness, and responsiveness with orders processed within 48 hours and emails acknowledged within 48 hours.

Requirements

2 years of order management and customer service experience
ERP system experience for order entry
Manufacturing Industry experience
High school diploma or equivalent.
Positive attitude
Team player
Verbal and written communication skills
Attention to detail
Customer service skills and interpersonal skills
High degree of accuracy and attention to detail.
Patience, empathy, and professionalism
Good communication abilities, including written and verbal
Good problem-solving skills

Nice To Haves

Basic knowledge of Microsoft Office Suite
Background in supply chain, retail or manufacturing field a plus

Responsibilities

Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy.
Perform order validation and exception resolution, including pricing issues.
Handle order-related issues or customer complaints promptly and efficiently.
Maintain accurate records of all orders, purchase orders, and order confirmations.
Collaborate with team members to deliver high-quality work by interacting with customers and providing exceptional service.
Monitor orders, process credits/cancellations, and handle purchase order revisions.
Manage customer service issues related to returns, exchanges, and order modifications.
Work closely with sales, logistics, and finance teams to ensure seamless order processing.
Handle inbound customer calls and emails regarding orders, products, and services.
Enter customer orders into ERP system.
Work with production, planning, warehouse, and shipping teams to process orders.
Handle dealer network inquiries (not end users).
Manage Tier 0 / Tier 1 accounts (lower-volume, non-white-glove).
Take on phone queue responsibilities after 45–60 days of training.
Maintain accuracy, timeliness, and responsiveness with orders processed within 48 hours and emails acknowledged within 48 hours.