Customer Service Representative, Terra West Management Services
About The Position
Essential Functions: Ensure all customer service calls are handled in a timely and professional manner. Assist callers which range from homeowners, tenants, agents, property managers as well as internal Terra West Staff timely, accurately and professionally. Answer all voicemails and emails by responding appropriately or forwarding to the correct department. Core Competencies: An individual should demonstrate the following competencies to successfully perform the essential duties and responsibilities of this position: Excellent interpersonal, written, and oral communication skills Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone Must possess and be able to demonstrate strong influencing and closing skills Strong organizational and problem solving sills Ability to communicate on all levels; internally and externally Ability to learn and navigate new software quickly Perform basic computerized account maintenance activities including thoroughly detailing account notations in a timely, organized fashion Identify and assess customers’ needs Handle customer complaints and to provide appropriate solutions Follow up with customers
Requirements
- 1-3 Years Customer Service Experience
- High School Diploma or Equivalent
- Ability to type 30+ WPM
- Must have a valid driver’s license and reliable transportation
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
- Must possess and be able to demonstrate strong influencing and closing skills
- Strong organizational and problem solving sills
- Ability to communicate on all levels; internally and externally
- Ability to learn and navigate new software quickly
Nice To Haves
- Min. 1 year call center experience
- Bi-Lingual (Spanish) a plus
Responsibilities
- Ensure all customer service calls are handled in a timely and professional manner.
- Assist callers which range from homeowners, tenants, agents, property managers as well as internal Terra West Staff timely, accurately and professionally.
- Answer all voicemails and emails by responding appropriately or forwarding to the correct department.
- Perform basic computerized account maintenance activities including thoroughly detailing account notations in a timely, organized fashion
- Identify and assess customers’ needs
- Handle customer complaints and to provide appropriate solutions
- Follow up with customers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
