Community Administrative Assistant (Henderson location), Terra West Management Services

K.G.D.O. Holding Company, LLC•Henderson, NV

About The Position

Essential Functions: Receive and respond to all homeowner calls within 24 hours. Receive and respond to all homeowner correspondence within 3 days. Obtain bids with specifications by deadline supplied by the Community Manager. Type and proof all correspondence, newsletters, etc., as requested. Type and log violation letter within 7 days of receipt. Log all homeowner violation responses within 2 days of receipt. Levy fines using charge sheet on all ongoing violations within 7 days. Receive and log architectural requests and process within 2 days of receipt. Complete an Association Closeout Inventory list for turnovers. Reserve space for meetings. Attend meetings as requested by Community Manager. Assist Community Manager with all preparation and distribution of regular and annual Board of Director’s meetings. Pull account histories, homeowner files, etc. as requested. Maintain association files. Complete the action list provided by the Community Manager by the deadline. Serve as backup for the front desk. Additional duties may be assigned. Core Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential duties and responsibilities of this position: Organizing and prioritizing Attention to detail and accuracy Maintain confidentiality and exercise good judgment Problem-solving skills Excellent communications skills, both written and verbal

Requirements

Minimum 6 months of customer service and/or office experience
Computer proficiency in Word, Excel and Outlook – typing speed 60 wpm

Nice To Haves

Docuware or C3 experience

Responsibilities

Receive and respond to all homeowner calls within 24 hours.
Receive and respond to all homeowner correspondence within 3 days.
Obtain bids with specifications by deadline supplied by the Community Manager.
Type and proof all correspondence, newsletters, etc., as requested.
Type and log violation letter within 7 days of receipt. Log all homeowner violation responses within 2 days of receipt. Levy fines using charge sheet on all ongoing violations within 7 days.
Receive and log architectural requests and process within 2 days of receipt.
Complete an Association Closeout Inventory list for turnovers.
Reserve space for meetings. Attend meetings as requested by Community Manager.
Assist Community Manager with all preparation and distribution of regular and annual Board of Director’s meetings.
Pull account histories, homeowner files, etc. as requested.
Maintain association files.
Complete the action list provided by the Community Manager by the deadline.
Serve as backup for the front desk.
Additional duties may be assigned.