Customer Service Representative

Simon Fraser University•Surrey, BC

22h•Onsite

About The Position

The Customer Service Representative is the primary point of contact for customers at the Surrey campus seeking services from the Bookstore/Spirit Shop, Document Solutions, and Parking & Sustainable Transportation. This is a multi-service role requiring demonstrated experience in customer-facing environments. The position processes retail transactions, Document Solutions print and scanning requests, and parking permit transactions, and provides direct, hands-on assistance to customers using self-serve systems. The role also supports Campus ID/One Card services and provides information and referrals across a range of Campus Services departments. Candidates must meet the minimum qualifications as stated in the job description, including a minimum of two years of related customer service and retail experience and demonstrated basic knowledge of print and scanning processes from a print shop or document solutions environment. The successful candidate has a minimum of two years of demonstrated experience in a customer-facing retail or service environment, including cashier and transaction processing experience, and basic knowledge of print and scanning processes gained in a print shop or document solutions environment. The position requires the ability to deliver consistent, high-quality customer service across multiple concurrent service areas, work independently at a satellite location, and handle confidential materials with discretion. Candidates must be able to demonstrate a strong track record of customer service and the ability to assist customers of all technical abilities with transactions and service requests.

Requirements

High school graduation and general courses or training of short duration (up to two weeks) in retail operations, customer service, or basic office applications.
2 years of related experience.
Excellent customer service skills with the ability to deliver positive customer experiences across multiple concurrent service areas in a busy retail and administrative environment.
Basic knowledge of print and scanning processes, specifically for urgent and simple production tasks (e.g., exam printing, document scanning).
Ability to operate an electronic cash register and parking management system to process various transaction types (cash, credit, debit, departmental charges, permit sales) with a high degree of accuracy.
Ability to organize and prioritize own workload in an independent, satellite setting with multiple concurrent service demands.
Ability to handle confidential and sensitive materials (e.g., examinations, student records) with discretion and in accordance with established security procedures.

Responsibilities

Process retail transactions.
Process Document Solutions print and scanning requests.
Process parking permit transactions.
Provide direct, hands-on assistance to customers using self-serve systems.
Support Campus ID/One Card services.
Provide information and referrals across a range of Campus Services departments.