Front Desk Customer Service

The Victors Gymnastics Center • Rochester, NY

11h • $18 - $19 • Onsite

About The Position

The Victors Gymnastics is seeking a reliable and organized Customer Service Representative to join our front desk team. This position plays a key role in creating a positive experience for our families, athletes, and staff.

Requirements

• Strong computer knowledge is a must
• Comfortable answering phones and speaking with customers
• Ability to handle questions and concerns from parents, athletes, and staff with professionalism
• Highly organized with excellent attention to detail
• Quick to learn new systems and procedures
• Ability to multitask and stay calm under pressure
• Applicants must be available : Monday, Wednesday, Friday: 4:00–8:30 PM
• Up to two Saturdays per month: 9:00 AM–1:00 PM

Nice To Haves

• Experience with iClassPro is a plus, but not required

Responsibilities

• Greet families and athletes in person and over the phone
• Answer and direct phone calls professionally
• Assist parents, athletes, and staff with questions regarding classes, schedules, billing, and events
• Perform daily computer-based tasks, including registrations and account management
• Maintain accurate records with strong attention to detail
• Support smooth front desk operations in a fast-paced environment

Benefits

• 401(k)
• 401(k) matching
• Employee discounts
• Tuition assistance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed