Customer Service Representative

Code Red Safety•Valparaiso, IN

18d•Onsite

About The Position

The Customer Service Representative (CRS) will be responsible for maintaining a strong knowledge of our products and services, promoting customer relations by consistently providing exceptional customer service. The role involves initiating sales, effectively cross-selling products and services, and supporting sales representatives in the Safety Product Industry. Duties include answering customer phone calls, processing sales orders, handling PO requests, RMAs, and UPS Worldship. The CRS will follow up on customer orders, ensuring product is ordered, shipped, and delivered, and resolve customer problems. Additional responsibilities include internet sales processing, researching non-stock products with vendors, contacting customers to process sales orders, and performing administrative/accounting tasks as required.

Requirements

3-5 years of working in an office environment.
Ability to present a professional image and communicate with the public, co-workers, management, customers and others in a courteous, positive and professional manner.
Ability to take initiative and utilize sound judgment in decision making.
Must be able to work in a team environment with the ability to interact in a positive manner with co-workers and management.
Strong attention to detail, goal oriented.
MS Office proficiency.
Commitment to excellent customer service.
Excellent written and verbal communication abilities.
Ability to prioritize and manage multiple responsibilities.
Positive, Can-Do Attitude.
Basic office etiquette.

Nice To Haves

AA (2yr) degree.
BS/BA degree.
MS Navision (NAV) preferred.
Enthusiasm.
Strength in understanding the needs of the customer.
Ability to solve complex problems.
Ability to demonstrate a sales initiative.

Responsibilities

Maintain a strong knowledge of products and services.
Promote customer relations by consistently providing exceptional customer service.
Initiate sales and effectively cross-sell products and services.
Support Sales Reps in Safety Product Industry.
Answer Customer Phone Calls.
Process Sales Orders.
Handle PO Requests.
Process RMAs.
Utilize UPS World-ship.
Follow Up on Customer Orders.
Ensure Product Is Ordered, Shipped and Delivered.
Resolve Customer Problems.
Process Internet Sales.
Research with Vendors to Find Non-Stock Products.
Contact Customer to Process Sales Orders.
Perform Administrative/Accounting tasks as required and needed.
Address customer challenges with professionalism, answering customer questions and investigating & correcting errors.
Assist Branch Managers in researching any unusual inventory transactions within their accounts.