Customer Service Representative

Floworks International LLC•Dallas, TX

10h•Hybrid

About The Position

The Customer Service Associate is responsible for overall order and service-related activities for FloWork’s customer service function. Provides a variety of customer service support duties to customers. Ensures timely and accurate information is provided to customers in a professional manner. Responds to inquiries through phone, mail, email, and/or face-to-face contact with customers. Provides operational management and support at locations to ensure efficient and timely resolutions of customer service issues.

Requirements

High School Diploma or its equivalent.
Good written and verbal/oral communication skills.
Knowledge of MS Office software and Adobe.
Self-driven with a positive attitude and demeanor.
Customer service experience.
Excellent communication, time management and organizational skills.
Professional telephone etiquette.
Ability to work independently.

Nice To Haves

Industry product knowledge.
MTR experience.

Responsibilities

Responsible for entire order processing which includes assigning, reviewing, approving and distributing customer order documents to all appropriate departments.
Responds to internal and external inquires in a timely manner ensuring all requests have been handled and completed daily.
Responsible for printing and collecting all MTR’s from the Metal Trace system and or the suppliers; confirms it corresponds to the correct product and manufacturer as well as any other special requirements noted on the orders.
Reviews and approves the complete order packet with 100% accuracy.
Supports warehouse employees as needed.
Maintains strong working relationships with internal and external customers.
Resolves customer service issues.
Responsible for ensuring timely delivery of material and required documents by providing status updates when necessary.
Responsible for MaxRecall scans and files.
Various duties as assigned by the supervisor.