Customer Service Representative

Asher Lasting Exteriors•Chippewa Falls, WI

1d•Hybrid

About The Position

As a Customer Service Representative, you’re not just answering phones, you’re creating the first impression for homeowners who are looking for trusted solutions for their homes. Your ability to listen, connect, and guide customers will help turn their questions into scheduled consultations with our team. If you’re organized, friendly, and love solving problems, this could be the role where you truly shine. This role is perfect if you enjoy building relationships, staying organized, and helping customers feel heard and supported. Your work will directly contribute to a positive customer journey and help homeowners take the next step toward improving their homes

Requirements

Enjoy talking with people and helping solve problems
Have 3+ years of customer service or customer relationship experience
Are comfortable using CRM or customer management software
Stay organized and manage multiple conversations at once
Communicate clearly, professionally, and confidently
Work well independently but enjoy collaborating with a team

Responsibilities

Answer customer inquiries by phone, email, and chat
Quickly follow up with customers who leave messages or request information
Schedule in-home consultations with our Sales Consultants
Ask thoughtful questions to understand what customers need
Record customer details and interactions in our CRM system
Work closely with sales and operations teams to ensure a smooth customer experience
Help identify ways to improve our customer service process
Meet team goals for response times, appointment scheduling, and customer satisfaction
Occasional travel to our Onalaska location
Work up to 5 weekend days/year