Customer Service Representative

Jazwares Careers • Sumner, WA

21h • Hybrid

About The Position

As the customer service representative, you will be responsible for responding to customer inquiries and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

Requirements

• High School Diploma or GED
• 1-3 years of customer service, retail, sales, or related experience
• 1-3 years of administrative experience
• Basic computer proficiency in Microsoft Office & G-Suite
• Exceptional verbal and written communication skills
• Able to multitask, organize, prioritize, and manage time efficiently
• Can easily adapt to shifting priorities, and can manage multiple priorities at one time
• A passion for exceptional customer service
• Excellent attention to detail
• Self-Starter
• Flexible
• Effective problem solver and critical thinker
• Strong interpersonal skills
• Comfortable communicating with people through email and over the phone, in a professional manner
• Ability to deal effectively with diverse individuals at all organizational levels in a professional manner

Responsibilities

• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following the ticket until resolution
• Answer and manage incoming emails, chats, and system tickets
• Tracking and recording call information, filing documents, and updating customer profiles/accounts
• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Execute customer service procedures and policies
• Meet and exceed personal and team targets, goals, and quotas
• Aim for positive customer resolution and return
• Perform other duties as assigned

Benefits

• basic medical insurance that is 100% company-paid for employees and their children
• employee basic life and AD&D insurance
• a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals
• short and long-term disability
• tuition reimbursement
• Time Off for vacation and sick leave
• opportunity to volunteer for up to 16 hours a year on community service projects

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees