Customer Service Representative

Bullseye Legacy Corp•Osprey, FL

5h•Onsite

About The Position

At Bullseye Home Services, we rely on knowledgeable professionals to interact with our valued customers. We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound calls. The ideal candidate will be a quick learner who can calmly handle issues should they arise during a call. This person will handle a variety of important supportive tasks. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.

Requirements

High school degree or equivalent
Experience working in a call center or customer support role
Strong active-listening and verbal-communication skills
Proficiency in problem-solving
Ability to multitask and manage time effectively

Nice To Haves

Expertise in conflict resolution
Experience in customer sales

Responsibilities

Memorize products and services, and refer to them during calls
Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
Identify opportunities for driving sales and revenue of the company’s membership services
Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
Make sure any escalations are delivered to the appropriate manager/supervisor
Leverage data and insights gathered by the call center to recommend and influence process improvements