Circa Sports - Customer Service Representative

Recruiting Team • Las Vegas, NV

17h • Onsite

About The Position

Work closely with the Sportsbook department to answer daily customer service inquiries. Act as customer service lead within the department, interacting with guests via phone and email to ensure exceptional customer service levels. Resolve customer issues in a timely manner by utilizing resources to come to the best conclusion to help the guest. Perform responsibilities in accordance with all company standards, policies and procedures within the Sportsbook Department.

Requirements

• Ability to communicate effectively with guests, team members, and management in both written and verbal form
• Must have a full understanding of all wagers offered on betting board with ability to explain to customers as needed
• Excellent customer service skills
• Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
• Knowledge of the sports betting industry
• Must be able to establish and maintain effective working relationship with team members and guests
• Must be able to maintain Gaming work card
• Must be at least 21 years of age
• Ability to use a computer and type efficiently
• Manual dexterity to operate job related equipment

Nice To Haves

• Minimum of one (1) year previous Sportsbook and/or Hospitality experience preferred
• Experience working in a customer service centered environment
• High School graduate or equivalent

Responsibilities

• Practicing, supporting and promoting the Company Service Standards at all times
• Responding to guest questions that come through the Circa Sports info and support email inboxes in a timely manner
• Accessing the Stadium back office platforms to look up guest accounts to assist in trouble shooting issues
• Exemplifying a positive and professional attitude when interacting with guests and team members
• Demonstrating knowledge in sports betting terminology to provide guests with accurate information
• Assisting in information regarding events on property and booking reservations for Sportsbook seating
• Leading in the resolution of player disputes
• Performing all other essential job functions as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED