Customer Service Rep - Full Time - Plymouth
About The Position
As a Customer Service Representative (CSR) at Bank First, you will be the face of the bank, responsible for building relationships, solving problems, and assisting guests in achieving their financial goals. This role involves handling teller transactions, opening and maintaining accounts, and providing exceptional service with professionalism and care. Bank First is a community-focused institution, consistently recognized for its performance and positive work environment, offering opportunities for career growth, work-life balance, and making a direct impact on guests and communities.
Requirements
- High school diploma or equivalent
- Customer service experience required
- Cash handling preferred
- Strong communication and interpersonal skills
- Proficiency in Microsoft Word and Excel
- Excellent organizational skills
Responsibilities
- Open and maintain deposit accounts (checking, savings, CDs, IRAs, HSAs)
- Process teller transactions and balance your cash drawer accurately
- Update customer information and assist with account research
- Help guests with fraud or unauthorized transactions
- Manage debit card requests and safe deposit box services
- Prepare wire transfer documents
- Follow bank policies and federal regulations
Benefits
- Career growth through training, mentoring, and advancement opportunities
- Flexibility to balance work and life
- Opportunities to impact guests and communities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
