Customer Service Representative
About The Position
Gaithersburg Garage Doors is growing and looking for an experienced Customer Service Representative/Dispatcher who thrives in a fast-paced service environment and enjoys helping customers while keeping technicians productive. This is an opportunity to build a long-term career with an established company that values teamwork, customer service, and professional growth. The role serves as the communication hub between customers and field technicians, handling inbound calls, scheduling appointments, dispatching technicians, communicating updates, and ensuring an exceptional customer experience.
Requirements
- 2+ years of customer service, dispatch, or scheduling experience in a home service or field service environment.
- Experience in industries such as: Garage Doors, HVAC, Plumbing, Electrical, Appliance Repair, Roofing, Pest Control, Restoration, Locksmith, Landscaping, Construction Service, Property Maintenance.
- Ability to manage multiple priorities simultaneously
- Strong phone and communication skills
- Excellent organizational skills
- Comfortable working in a fast-paced environment
- Positive attitude and strong problem-solving ability
Nice To Haves
- Home Service Experience Preferred
- Experience dispatching field technicians
- Experience using ServiceTitan or similar scheduling software is highly preferred
Responsibilities
- Answering a high volume of inbound customer calls
- Scheduling service appointments and coordinating technician routes
- Dispatching technicians while balancing priority and efficiency
- Communicating appointment updates and arrival times
- Following up with customers regarding completed work and service questions
- Assisting customers through phone, email, and text
- Creating and maintaining accurate customer records
- Supporting technicians with job information and schedule changes
- Identifying opportunities for additional services when appropriate
- Delivering an exceptional customer experience from the first phone call through job completion
Benefits
- Competitive pay
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off & Paid Holidays
- Employee Discounts
- Employee Referral Program
- Paid Training
- Stable, year-round employment
- Opportunities for advancement—we promote from within
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
