Customer Service Representative

Reeder Distributors, Inc.•Fort Worth, TX

12d•Onsite

About The Position

Reeder Distributors, Inc. is looking for a Customer Service Representative with a personable and professional demeanor who is extremely detail oriented. This role serves as a liaison for customers, providing product and service information while resolving issues with accuracy and efficiency. The position requires problem-solving skills, strong communication, and constant interaction with both customers and co-workers. Customer satisfaction is at the heart of this role.

Requirements

Proven customer support experience or experience as a client service representative
Track record of being a problem solver with an over-achieving mindset
Detail-oriented and organized with strong interpersonal skills
Strong phone contact handling skills and active listening
Familiarity with CRM practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree

Responsibilities

Manage a high volume of incoming calls and route them promptly to the correct department or staff member
Greet visitors and customers, identify their needs, and ensure a positive experience
Build strong relationships and trust with customer accounts through clear and professional communication
Provide accurate, complete, and timely information using approved tools and resources
Consistently meet individual and team performance goals, including service metrics and call handling targets
Resolve customer complaints by offering effective solutions within established timeframes and following up to ensure satisfaction
Adhere to company communication standards, procedures, and policies
Proactively engage with customers to enhance their experience and exceed expectations
Provide professional and courteous support at the Customer Pick-Up Window, ensuring customer needs are met promptly and a positive experience is delivered at every interaction.