Customer Service
About The Position
The Customer Service Representative is responsible for helping customers by providing account information and resolving questions and issues. Arivo is transforming the auto lending industry by investing in our brilliant team and creating a culture that promotes growth and innovation. We want you to grow with us. Arivo is growing at an amazing rate. It’s important that our employees have room for growth as well. When you work at Arivo, you will have opportunities to tap into your own potential and advance in your career. At Arivo, we welcome people who thrive on challenge, find fulfillment in their work, and work collaboratively across the board. We also strive to provide a diverse, transparent, and trusting environment where each individual’s contributions are valued.
Requirements
- Applicants must be 18 years or older and be authorized to work in the U.S
- Previous experience in customer service, sales, or another related field
- Ability to build rapport and effectively communicate with customers and co-workers
- Ability to prioritize and multitask
- Positive and professional
- Excellent verbal and written communication skills
- Microsoft Office Suite experience
- Dependable
- Respect: We treat everyone with genuine care and concern
- Intelligence: Intelligence means we’re able to learn, grow and adapt.
- Greatness: We are consistently exceptional in our work and continually improve.
- Honesty: We keep our commitments, tell the complete truth and act with integrity
- Teamwork: We understand the responsibilities of teamwork and are determined to pull our own weight.
Responsibilities
- Make new customer welcome calls
- Take inbound payments
- Assist customers with general questions by phone, email, and chat
- Ensure customer service policy is adhered to
- Assist customers with payment extensions, due date changes, and auto pays
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
