Customer Service Rep(02784) - 6613 Cermak Rd

Domino's • Berwyn, IL

9d • Onsite

About The Position

The Customer Service Representative role involves direct interaction with customers via telephone, electronic communication, and face-to-face encounters. A key aspect of the role is maintaining a thorough knowledge of the menu. Responsibilities include handling and resolving customer inquiries and complaints, ensuring a positive customer experience through a friendly demeanor, assisting with food preparation, and maintaining the cleanliness of the store's front area. The company provides on-the-job orientation and training. Essential skills include strong communication abilities for processing orders verbally and via a touch screen system, a clear and upbeat speaking voice, and the capacity to perform basic mathematical calculations for order processing and making change. Motor coordination for precise and rapid movements, and proficiency in using a computer keyboard or touch screen for order entry are also crucial. The ideal candidate will be clean-cut, personable, outgoing, energetic, dependable, reliable, punctual, prompt, responsible, a quick learner, and self-motivated.

Requirements

• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person on our touch screen computer system.
• Must have a clear and upbeat speaking voice when communicating with customers.
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.
• Clean Cut & Personable
• Outgoing & Energetic
• Dependable, Reliable & Punctual
• Prompt & Responsible
• Quick Learner & Self Motivated

Responsibilities

• Deal directly with customers either by telephone, electronically or face to face.
• Have a memorized knowledge of our menu.
• Handle and resolve customer inquiries and complaints.
• Smile both over the phone and when face to face with all customers.
• Help in preparing of food products.
• Clean, sweep and help keep the front of the store clean.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED