Customer Service Representative

Americold•Monmouth, IL

4h•Onsite

About The Position

This role is responsible for responding to customer inquiries, processing orders, and handling complaints in a prompt, courteous, and efficient manner. Additional duties include greeting visitors, handling telephone responses, scheduling, and various other clerical duties. The position may also involve handling and resolving customer complaints.

Requirements

High school diploma or general education degree (GED).
0-2 years of related work experience.
Ability to work in a fast paced environment.
Ability to handle multiple tasks at the same time.
Flexibility and initiative.
Experience working with challenging customers.
Excellent communication skills.
Strong problem solving skills
Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
Knowledge of Warehouse Management Systems
Knowledge of Microsoft Office Suite.
Desktop computers.
Accurate typing and data entry skills

Responsibilities

Respond to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
Report customer feedback to management.
Act as a liaison between customer and warehouse for account administration, and between customer and office for invoicing and credit changes.
Generate all paperwork/information required for customer work orders, including checking on special requests, expediting orders where necessary, tracking orders, and updating inventory records.
Assure proper invoicing of accounts by verifying computer-generated invoices.
Provide clerical support, including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, and greeting visitors.
Schedule loads as required.
Maintain updated reports to ensure all loads are empty and closed.
Resolve refused product, over, short, and damaged (OS&D) orders.
Follow attendance policy, show up for work on time and ready to work assigned shift.
Perform other duties as required and assigned.