Customer Service Representative
About The Position
About Daybreak: We help people breathe easier at night, so they can sleep better and live healthier. Our custom-fit sleep apnea dental device enables doctor-directed care to happen completely at home, making treatment more accessible, convenient, and effective. From virtual consultations to insurance coordination, we guide patients through every step of their sleep health journey. At Daybreak, better sleep isn’t just a goal, it’s the outcome we deliver every day. About the Role: Our Customer Support team is at the heart of the patient experience. As a Customer Service Representative, you will help patients successfully navigate their treatment journey, from onboarding through optimization, ensuring they get the most out of their sleep apnea solution. This is not a traditional customer support role. You are directly supporting patient success, improving health outcomes, and helping people stay consistent with life-changing treatment. You’ll also play a unique dual role: delivering exceptional patient care while contributing to growth through referrals, reviews, and patient engagement, earning commission for the impact you drive.
Requirements
- 2+ years in customer support, patient care, account management, or a client-facing role (healthcare or DTC experience a plus)
- Strong communication skills, especially over phone, email, and text
- A genuine desire to help people and improve their experience and outcomes
- High ownership mindset: you don’t just answer questions, you solve problems
- Comfortable in a fast-paced, evolving environment
- Strong problem-solving skills and emotional intelligence
- Experience with CRM tools (Salesforce experience is a plus)
- Ability to commute and be in our West Los Angeles office, Monday through Friday
Nice To Haves
- healthcare or DTC experience a plus
- Salesforce experience is a plus
Responsibilities
- Support patients through phone, email, and SMS to ensure a smooth and successful treatment journey
- Help patients move from device fitting to long-term treatment success and optimization
- Act as a key point of contact for questions, concerns, and ongoing support
- Identify opportunities to improve the patient experience and share feedback with internal teams
- Encourage satisfied patients to share reviews and refer others to Daybreak
- Help patients stay engaged and successful in their treatment plan
- Contribute to patient growth initiatives and earn commission based on outcomes
Benefits
- Base salary: $52,000 (hourly equivalent) + uncapped commission.
- Total earnings increase based on performance and patient engagement impact.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
