Customer Service Representative
Village Plumbing and Air•Houston, TX
•$18 - $24•Onsite
About The Position
Village Plumbing & AC has been serving the Houston area for 80 years and has built an impeccable reputation based on consistent quality work. We are currently hiring a Customer Service Representative, one of the most important positions within our company. Our CSRs are the first point of contact when our customers call, so we are seeking an energetic and enthusiastic Call Center Representative to join our team.
Requirements
- Two years of customer service experience in a call center
- Positive and professional demeanor
- Ability to build rapport with clients quickly
- Exceptional written and verbal communication skills
- Ability to prioritize and multitask
- Proven ability to meet and exceed call quotas
- Proficiency with necessary technology, including computers, software applications, phone systems
Nice To Haves
- Service Titan experience a plus!
- Previous experience in Plumbing, Electric or HVAC industry preferred
- Bilingual-Spanish a big plus!
Responsibilities
- Answer phones and book service calls for Plumbing, HVAC and Electrical
- Document and update customer records based on interactions
- Handle customer inquiries and complaints with advanced conflict resolution skills
- Promote additional services by recognizing opportunities to up-sell accounts
- Call out to existing VPP customers to schedule maintenance checks
- Offer VPP (Village Partner Plan) to callers when applicable
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
