Customer Service Representative
About The Position
Be the Voice Behind the Heat of the Kitchen! Are you ready to bring calm to the chaos and keep commercial kitchens running smoothly? We're looking for a sharp, friendly, and solution-driven Customer Service Representative to be the first point of contact for our clients when equipment breaks down and the pressure is on. If you thrive in a fast-paced environment and love turning problems into solutions, we want to hear from you! Company Overview: We are an excellent-oriented company that proudly serves Georgia, the Carolina's, and Florida area with over 30 years of combined experience. Our family owned and operated business provides exceptional qualify in the commercial/industrial HVAC, Refrigeration, Commercial Kitchen Equipment repairs, installation, and maintenance.
Requirements
- Excellent verbal and written communication
- Must have strong time management and organization
- Must be comfortable learning and utilizing new computer systems
- Must be able to use discretion and independent judgement
- Must be able to work in a team environment
- Must be able to pay close attention to details
- Must be able to adapt and flex to a changing environment
- Associate’s degree or High School Diploma or equivalent
- Minimum of three (3) years of experience in customer service or sales
- Strong knowledge of Microsoft Office (Outlook, Word, Excel, Visio, PowerPoint)
Nice To Haves
- Strong knowledge of NetSuite preferred but not required
Responsibilities
- Ensure a high degree of customer satisfaction through effective order management and timely resolution to customer inquiries and complaints
- Monitor customer feedback and drive resolution and implement improvements to enhance service quality
- Oversee the Order Processing and Invoicing Management function to ensure timely response, accuracy, and team workload management.
- Develop and maintain strong relationships with key customers.
- Communicate important updates and changes to customers in a clear and timely manner
- Ensures compliance with and/or follows all organizational systems, programs, training policies, and procedures as required and comply with relevant legal mandates. Seeking guidance as necessary
- Carries out all responsibilities in an honest, ethical and professional manner
- Must be able to fulfill essential job function in a consistent state of alertness and safe manner
- Handles various other duties as delegated by the Manager
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Retirement plan with company match
- Paid time off and holidays
- Ongoing training and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
