Customer Service Representative

Pratt Industries•Park City, KS

8h•Onsite

About The Position

Unpack your potential and grow with Pratt Industries - full-time year round jobs with a growing manufacturing company. Looking to join a supportive team to grow your career? Look no further! A company that cares, Pratt Industries is looking for new talent to join our family. At Pratt Industries, we care about our employees by providing secure jobs, a safe work environment, and many supportive benefits. By investing in employees, we are able to offer growth opportunities to build a thriving, lifelong career. Our Customer Service Representatives act as intermediaries between customers and several of Pratt’s departments in order to get the customers the packaging they want and need. Think boxes for Domino’s pizzas, moving with Home Depot, Amazon deliveries, Hello Fresh meals, and more! (And yes, we make those!) Building reliable relationships with customers, learning the ins and outs of boxes, and providing excellent service is the foundation of our Customer Service Representative’s responsibilities. This is not a call center position! The Customer Service Representative (CSR) keeps work flowing smoothly through the box plant, taking and processing customer orders, managing new items and projects, maintaining inventory, and making sure that the customer is satisfied at all times. CSRs need to be well organized, detail-oriented, have strong organizational and reasoning skills, and be able to jump from one task to another.

Requirements

Strong customer service skills
Problem-solving skills
Growth-oriented, friendly attitude
Project Management
Excellent verbal and written communication
Intermediate math skills including the ability to add, subtract, multiply, divide in all units of measure, specifically fractions and decimals; compute rates, ratios, percentages and calculate figures and amounts such as discounts, costs, proportions and volumes
Exceptional organizational skills and time management
Ability to apply common sense in carrying out instructions in written, verbal and diagram (graphic) form
Multitasking ability to solve various problems and deal with a variety of situations in which little detail or standardization exists
Ability to read and interpret documents such as sales reports, operating instructions, training and procedure manuals
Ability to write routine reports, correspondence and emails
Ability to read and understand a tape measure
Ability to prioritize projects and daily functions
Microsoft Office/Google Suites
High school diploma or equivalent
Some college or technical coursework
Application knowledge of computer data entry
Application knowledge of products and production processes
Microsoft Office (Excel, Word)
Google Suites (Gmail, Google Docs, Google Drives)
Strong communication skills
Ability to read and interpret documents such as business and performance reports, operating and maintenance instructions and procedure manuals
Ability to write business reports and correspondence
Ability to speak effectively before groups of customers, the general public, managers, and other employees of the organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, and volume
Ability to compute rates and ratios
Ability to generate and interpret graphical representations
Understanding of fractions and decimals in regards to dimensions
Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Nice To Haves

Experience in a manufacturing environment
Corrugated industry experience
Experience with Amtech and other business systems such as Microsoft Office and Google Suites
Business to business experience

Responsibilities

Project pricing/provide quotes to customers
Project scheduling; establishing delivery time and tracking
Responding to customer questions/ complaints and follow- up with plant personnel as needed
Email confirmations to customers
Process purchase orders
Coordinate accounting credits
Maintain and manage customer inventory
Setup and management of new items and projects
Internal scheduling (with sales/ production)
Timely ordering of materials/ supplies for production
Track warehouse items to ensure availability
Analyze monthly warehouse item usage and restock
Follow-up and confirmation of orders
Internal and external purchasing
Maintain customer files and pricing
Setup and management of new items
Record and distribute customer order changes
Additional duties as assigned by management
Project status reports
Working with suppliers
Routing and confirming production specs
Ensuring delivery date is known internally and followed
Handling customer questions/ complaints
Tracking and utilizing spreadsheets daily
New customer onboarding