Customer Service Representative
About The Position
As a Customer Service Representative at OrthoAtlanta, you’ll answer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboard, schedule appointments and follow-ups accurately and efficiently, and enter and update patient demographics and insurance information in Epic. You will also create and manage patient cases and referral entries, verify insurance eligibility and referral requirements, and work referral work queues and index documentation in OnBase and Epic. Additionally, you will provide clear directions, declare calls, and guide patients as needed, collaborate with colleagues across departments in a fast-paced environment, and deliver an exceptional patient experience with professionalism and empathy. You will also support additional tasks and projects as assigned by the Call Center Manager. This role is a great fit for someone who thrives in a busy, phone-driven environment with fast call volume, brings empathy, clarity, and efficiency to every patient interaction, communicates with confidence and compassion—both in writing and over the phone, stays organized and composed, even during high-pressure moments, and understands the importance of accuracy in patient records and scheduling.
Requirements
- High school diploma or GED
- Excellent verbal and written communication skills
- Detail-oriented with strong time management and multitasking abilities
- Discretion, professionalism, and a team-first mindset
Nice To Haves
- 2+ years of experience in a medical office or call center
- Working knowledge of Epic
- Familiarity with medical terminology
Responsibilities
- Answer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboard
- Schedule appointments and follow-ups accurately and efficiently
- Enter and update patient demographics and insurance information in Epic
- Create and manage patient cases and referral entries
- Verify insurance eligibility and referral requirements
- Work referral work queues and index documentation in OnBase and Epic
- Provide clear directions, declare calls, and guide patients as needed
- Collaborate with colleagues across departments in a fast-paced environment
- Deliver an exceptional patient experience with professionalism and empathy
- Support additional tasks and projects as assigned by the Call Center Manager
Benefits
- Ongoing opportunities for career growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
