Customer Service Representative

Champion Homes•Weiser, ID

7d•Onsite

About The Position

Champion Homes is seeking to hire a Customer Service Representative to join their team in the Weiser, ID manufacturing facility. The Service Department seeks a Customer Service Representative to join their team in Weiser, ID. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.

Requirements

Ability to work in a team environment
Excellent communication skills
Calm and patient demeanor when working with retailers and homeowners
Strong attention to detail
Computer skills including experience with Word and Excel
Valid driver's license and clean driving record
High School diploma or equivalent experience

Responsibilities

Foster a positive attitude and image for Champion to retailers and homebuyers.
Be an asset to our retailers and homeowners, find ways to say "yes" rather than "No"
Answer incoming phone calls and e-mail inquiries promptly, thoroughly, courteously, and accurately.
Interfaces between homeowners, retailers, and Champion to resolve warranty issues.
Write accurate service orders and parts orders for contractors and technicians to complete warranty work
Takes ownership of specific individual duties as assigned by supervisors.
Able to work without close supervision.
Comfortable multitasking.
Strong work ethic.
Manages warranty work using proprietary software.
Assists in maintaining a database of homeowners and open work orders
Cross-train to be a parts coordinator